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How your pet insurance works with our veterinary services

Pet insurance claims

dog with headache

Taking the headache out of insurance claims

We will make claims to selected insurance companies* for direct settlement to us. We hope that by doing this we can take away some of the stress from you when a claim has to be made.

How Direct Claim Pet Insurance works?

  • Present reception with your policy documentation if you wish to start a direct claim
  • Call your insurers immediately and ask them to send you a claim form
  • Pay the appropriate excess
  • Provide additional claim forms within seven days of them being requested by us
  • Settle any account that is unpaid or part unpaid by your insurer within seven days of settlement or rejection of the claim by your insurer.

*There are a small number of insurance companies from whom we will not claim from directly. Please check with our Client Care team whether your insurers are accepted. 

We are no longer able to process Direct Insurance claims for companies in this group that includes:

Ultimate Pet Partners, Green Insurance Company, Kwik Fit, Paws and Claws, Purely Pets, Legal and General, Saga, AA, Caravan Club, The Insurance Emporium and Pet Pal. In addition we can no longer offer this service for Equine and Livestock (E+L) or

If you have a pet insured through these companies or any company with Ultimate Pet in the paperwork, payment will be required at the time of treatment. This can then claimed back from insurers. We will need to compete the Vet Section of insurance forms and there will be no charge for this service. Please do not hesitate to contact us if you have any queries.

Please Note:

Acceptance of a claim form by us is not confirmation that the claim will be paid by your Insurer. If you have any queries relating to the validity of your claim please contact your Insurer directly.

Important pet insurance updates August 2018

For those insured with Pet Plan Dental Treatment Provision Your pet must have a dental examination by a vet at least once every 12 months. Any treatment recommended as a result of this examination must be carried out within 3 months of the examination taking place. If you are not insured with Petplan, we would advise that you check whether your insurer has a similar policy regarding dental treatment.

Lifetime Pet Cover Policies

Petplan - New claim submission rules
Old Conditions: Claim form must be submitted no later than 31 days after treatment finishes
New Conditions: Claim form must be submitted no later than 90 days after treatment finishes

If you have a policy that was taken out before last year and hasn’t renewed yet this year, you will be subject to the 31 day submission for all conditions, new and existing, until the policy renews and the terms and conditions are updated.

If your policy has renewed this year, or you have taken out the policy this year, you will be subject to the 90-day submission period.

Animal Friends

New Conditions: Claim form must be submitted no later than 90 days after treatment finishes. This also applies to Animal Friends cover

Free Dental Examinations

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Eastcott Vets

Edison Park Clinic & Hospital, Hindle Way, Dorcan Way, Swindon, SN3 3FR

(You may need to use SN3 3RB for sat nav)

Tel: 01793 528341

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Eastcott Vets

Bath Road Clinic, 59 Bath Road, Old Town, Swindon, SN1 4AU

Tel: 01793 528341

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Eastcott Vets

Cricklade Road Clinic, 6 Clive Parade, Swindon, SN2 1AJ

Tel: 01793 528341

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